Frequently Asked Questions

Absolutely - Our staff are experienced, fully qualified, registered and licensed NZ Master Electricians. Unlike other companies, we also have qualified Electrical Inspectors and Electrical Engineers on our team. Our staff are required to carry their licenses with them at all times, for your peace of mind.

The Conduction Company answers the phone 24 hours a day, 7 days a week, and we aim to reply to every enquiry the same day, depending on staff availability. For urgent issues where there is a risk to health and safety, we aim to respond within 2 hours, depending on staff availability. Getting a van to you is a separate timeframe, and non-urgent jobs are typically booked in within 7 days, again depending on staff availability. If a project needs moving quickly, call us and we will tell you what is possible.

We cover the wider Auckland area, from Albany to Papakura, Piha to Kawakawa Bay (and everywhere in between)

You can reach The Conduction Company 24 hours a day, 7 days a week. Call any time, we'll take your details, and we'll aim to respond the same day, depending on staff availability. Got an urgent job that can't wait? Call us on (09) 390 0525 any time and we'll get the right person onto it. After-hours fees may apply, and we'll confirm any rate with you before we start. For scheduled work, our team is on the tools during weekday business hours, and we'll book a time that suits you.

Yes, TCCO is a team of qualified and fully insured electrical contractors in Auckland. We have local electricians available across the region, serving all Auckland suburbs with professional, reliable service.

Our management team has a background in major project management, and our field staff are experienced in large-scale commercial electrical installations. We are experts in commercial electrical services Auckland, ensuring compliance from tendering through to sign-off and producer statements.

Absolutely. We provide a complete electrician service for all commercial projects. Whether it's a new power point, a lighting upgrade, or a complete warehouse fit-out, our team handles installations, repairs, and safety checks tailored to your business needs.

Yes. Our certified team is available for urgent call-outs, delivering fast electric repair service to fix outages, faults, or safety issues. We also handle scheduled electrical repairs and maintenance to keep your systems compliant and reliable.

Certainly. For jobs above a certain cost threshold: We book in a complimentary, no obligation, site assessment and quote. For smaller jobs: We’ll call you to talk through your requirements in order to provide comprehensive estimates remotely. (Often we’ll ask you for images or a video call in order to assist us with accurate pricing). Whatever you need, a TCCO commercial electrician is always happy to assist you.

Get in touch with us regarding your industrial requirements. We cover general and light industrial fit-outs, power restoration and repairs, including NZS3760 Testing & Tagging. For refrigeration, process control and specialised industrial installations we will refer you to our industry partners who can provide tailored solutions.

From shopfronts and offices to warehouses and schools, we provide electrical services tailored for every commercial environment. Call us to find out how we can support your next project.

Many electrical firms will answer ‘yes’ to this question, but most won’t have a full understanding of WorkSafe regulations, Producer Statements, or the requirements for issuing a Record of Inspection (ROI) for high-risk work. Our management team have a background in major electrical project management, and our field staff are extensively experienced in commercial installations. From estimation / tendering through to sign-off and producer statements, we are experts in commercial electrical services Auckland.

The Conduction Company makes contact the same day on any enquiry, depending on staff availability, and the phone is answered 24 hours a day, 7 days a week. Getting a van to you is a separate timeframe. Where there is a risk to health and safety we aim to respond within 2 hours, depending on staff availability, and overnight there is typically one electrician on standby. Non-urgent jobs are typically booked in within 7 days, again depending on staff availability. If you need something moved up, call and we will tell you what is possible.

Yes. We specialise in everything from small electrical jobs (like installing a single power outlet or light switch) to complete residential renovations. Whether you need urgent electrical repairs for faulty wiring, full house rewiring, or new electrical installations for a kitchen remodel, our Auckland electricians provide tailored, high-quality solutions.

Short answer - Yes. While our expertise is as your trusted residential electrician, we have a broad range of construction knowledge and a wide network of reliable, trusted tradespeople. If a job falls outside of our electrical scope, we can either point you in the right direction or, if you’d prefer a single point of contact, we can organise and manage sub-trades for you to ensure your entire home project runs seamlessly.

The Conduction Company guarantees its workmanship for the life of the installation. If something fails because of the way we installed it, we come back and put it right at no cost to you. The full terms are on our Lifetime Workmanship Guarantee page. For residential electrical work, Master Electricians also backs The Conduction Company's work with a guarantee of up to $20,000, for 12 months after the work is certified. See details here: https://www.masterelectricians.org.nz/about-us/workmanship-guarantee

Electricians specialise in different areas. What works in one sector may not apply to another. For instance, an industrial technician may struggle with wiring a new home efficiently, just as a home-focused professional might find complex control systems unfamiliar. Choosing the right expert ensures safe, standards-compliant work. The Conduction Company team is experienced in both commercial and residential installations. Only EWRB-licensed and registered electricians can legally complete certifiable work in NZ. We use Qualified Electrical Inspectors and Master Electricians who adhere strictly to NZ safety regulations

In general, we do not operate on an hourly-rates basis. Instead - we'll provide you with comprehensive, up-front quotes and estimates for your particular job. This gives you certainty and clarity about exactly what work will be completed and all costs involved. Our goal is to provide clear and transparent pricing for all our residential electrical services.

Not on its own, and that is the honest answer. A modern board with RCDs makes a trip safer and far easier to trace, but if the cause is a faulty appliance, moisture in a circuit, or damaged wiring, that fault still has to be found and fixed. The Conduction Company tests every circuit while the board is out, so if something in the house is causing the trip, that is when it shows up.

In most cases yes. A replacement swaps the board and its protective devices, not the wiring inside your walls, so The Conduction Company can bring the board up to a modern standard while sound existing wiring stays where it is. Where testing shows a circuit is not safe to reconnect, we tell you before we do anything and price that separately.

The Conduction Company replaces a standard home switchboard within a day. Your power is off for the part of that day when the old board comes out and the new one goes in, not for the whole visit. We agree the timing with you first so you can plan around anything that cannot lose power.

It depends on whether the job includes mains work. Mains work is high risk prescribed electrical work under regulation 6A of the Electricity (Safety) Regulations 2010, and all high risk work must be inspected and have a written record of inspection. Because Jordan Statham at The Conduction Company is a registered Electrical Inspector as well as a registered Electrician, that inspection is handled in house by someone who did not carry out or certify the work, which is what regulation 71 requires.

On a full replacement, yes. AS/NZS 3000:2018 clause 2.6.3.3.4 says that where all of the circuit protection on a switchboard is replaced, RCD protection must be provided for the final subcircuits supplied from that switchboard. The Conduction Company fits those RCDs at the switchboard the subcircuits originate from, which is where the standard requires them, and labels every device before we leave.

Yes. Under the Electricity (Safety) Regulations 2010 a certificate of compliance must be issued for all general and high risk prescribed electrical work, and the work is not treated as complete until it is issued. The Conduction Company issues that certificate on every switchboard replacement and gives you a copy within 20 days of finishing, which is what regulation 74E requires. We keep our own copy for at least 7 years, the minimum retention period in the same regulation.

Yes. Regulation 65 of the Electricity (Safety) Regulations 2010 requires a certificate of compliance for all general and high risk prescribed electrical work, and the work is not treated as complete until that certificate is issued. The Conduction Company issues one for every power and lighting job and gives you a copy, which is worth filing, because it is the paperwork people go looking for at sale time.

In most cases yes, because it is the fitting that changes rather than the wiring in the ceiling. The Conduction Company replaces the fitting and checks that the existing circuit and any dimmer suit the new lamps, since a dimmer built for halogen is a common cause of LED flicker. Where the old fittings have left the ceiling insulation pushed back around them, we sort that out at the same time.

It is usually one of three things: a loose connection, a circuit carrying more than it comfortably should, or a dimmer that does not suit the LED lamps on it. The Conduction Company tests the circuit rather than guessing, because all three look identical from the light switch and only testing separates them.

Installing a new power point in Auckland typically costs $300 to $600 including GST. That is The Conduction Company's own Auckland estimate, not a market average. The range moves with how far the new point sits from existing wiring and how accessible the wall or ceiling cavity is on the way there. That is an estimate, not a quote, and The Conduction Company confirms final pricing after a property assessment.

Yes, on the new work. AS/NZS 3000:2018 clause 2.6.3.3.4 requires socket outlets added to an existing circuit to be protected by an RCD to the same standard as a new subcircuit. The Conduction Company installs that protection at the switchboard where the circuit originates, which is what the standard prefers, and prices it into the quote so it is not a surprise on the day.

Some domestic wiring work is allowed under section 79 of the Electricity Act 1992 if you own and live in the premises, but the same section requires that work to be tested and certified by a registered person holding a current practising licence before it is connected to a power supply, and connected by that person. Regulation 57 of the Electricity (Safety) Regulations 2010 sets the limits on what the work can be and requires it to be done in accordance with ECP 51. The point The Conduction Company makes to homeowners is that the exemption is narrower than it first looks, because the testing and the connection are not part of what you are allowed to do yourself.

Every piece of prescribed electrical work does. Regulation 63 of the Electricity (Safety) Regulations 2010 requires all prescribed electrical work on a low or extra low voltage installation to be tested for operational safety before it is signed off. The Conduction Company tests as it goes rather than at the end, which is why faults surface while the circuit is still open instead of after the job is closed.

Sometimes, and it comes down to what can actually be verified. Regulation 66 of the Electricity (Safety) Regulations 2010 requires whoever issues a certificate of compliance to state they are satisfied the work complies, so The Conduction Company can only certify work it has been able to test and inspect. Where the work is buried in a wall and cannot be verified, we tell you that rather than signing something we cannot stand behind.

Nothing is triggered automatically. The certification duties in the Electricity (Safety) Regulations 2010 attach to prescribed electrical work being done, not to a property changing hands, so a pre purchase inspection is a risk decision rather than a legal step. The Conduction Company does pre purchase electrical inspections for that reason, and a home electrical inspection in Auckland typically costs $250 to $300 including GST, which is The Conduction Company's own price rather than an Auckland average. That is an estimate, not a quote, and The Conduction Company confirms the final figure after seeing the property.

Yes, and that is rarer than it sounds. Jordan Statham is registered both as an Electrician and as an Electrical Inspector, so The Conduction Company can carry out the inspection and produce the written record of inspection that regulation 72 of the Electricity (Safety) Regulations 2010 requires for high risk work. Regulation 71 bars an inspector from inspecting work they carried out, supervised, or certified, so the inspection stays independent of the person who did the job.

You get a copy within 20 days of the work being completed, because regulation 74E of the Electricity (Safety) Regulations 2010 requires the responsible person to provide one to whoever contracted for the work in that time. The Conduction Company also retains its own copy for at least 7 years, which is the minimum the same regulation sets. That matters more than it sounds, because clients most often come looking for a certificate years later when they sell.

A Certificate of Compliance covers the work. Regulation 65 of the Electricity (Safety) Regulations 2010 requires one for all general and high risk prescribed electrical work, and the work is not treated as complete until it is issued. An Electrical Safety Certificate, issued under regulation 74A, covers the installation itself being connected and safe to use once that work is finished. The Conduction Company issues both where the job calls for them.

Usually it helps a great deal, because condensation is moisture in the indoor air meeting a cold surface, and a ventilation system replaces that damp air with drier air. The Conduction Company looks at the obvious moisture sources first though, because an unflued gas heater, a dryer venting inside, or a wet subfloor will keep beating any system you install. Where one of those is the real cause, we say so rather than selling you a system that will not fix it.

Yes, including brands The Conduction Company does not install. Servicing and filter replacement is offered on existing systems whoever fitted them, so you are not stuck with the original installer to keep a system running. A blocked or long overdue filter is the most common reason a system that used to work well stops feeling like it does anything.

No. A ventilation system moves drier air through the house and cuts moisture, which makes a home easier and cheaper to heat, but it is not a heating appliance and will not warm a cold room on demand. The Conduction Company installs both, and where a client is choosing between them we work out what the house actually needs before quoting either.

A fully automatic home ventilation system in Auckland generally costs between $2,500 and $5,500 including GST, installed, and basic manually controlled systems start from as low as $1,500 including GST. Those are The Conduction Company's own Auckland estimates for ventilation, not quotes, and the final figure moves with the size of the house, the number of outlets, and how workable the roof space is. The Conduction Company confirms final pricing after a property assessment.

The Conduction Company is a SmartVent Accredited Installer, and its preferred wall mounted unit is the Mitsubishi Lossnay VL-100EU5-E, which is the preferred option rather than the only wall mounted unit we fit. Alongside full systems we install rangehoods, extraction fans, and heat transfer, and we service existing systems including filter replacement. If you already have another brand in the house, we can still service it, even though it is not one we install.

Where a home has a usable ceiling void and needs several rooms covered, The Conduction Company normally recommends positive pressure as the more practical way to do it. Where there is no accessible void, wall mounted is the only option, and it still covers the whole home. Each wall mounted unit ventilates the room it is in with balanced heat recovery, and the rest of the house benefits as the whole home becomes noticeably drier.

Then you use wall mounted units instead, and it is a real solution rather than a fallback. The Conduction Company installs wall mounted heat recovery units in homes where positive pressure is not possible, which covers flat, skillion and mono pitch roofs, raked ceilings, apartments and units with a dwelling above, concrete ceilings, and voids too shallow or awkward to work in. These are sold as whole home coverage, with several units through the house, not as a single room patch.

Standard split systems are installed within a day, while ducted systems take 1-2 days. Our team provides a clear installation timeline before work begins.

A split system cools or heats specific rooms, while ducted systems service multiple areas discreetly via ceiling vents. We’ll help you decide based on your layout, budget and energy needs.

Absolutely. Heat pumps Auckland homeowners install are ideal for year-round use. They are the most efficient way to provide cooling in summer and heating in winter. We supply and install energy-efficient systems from top brands.

Costs vary by property size and system type. A standard heat pump installation in Auckland starts from $2,350 including GST. That is The Conduction Company's own Auckland price. Larger or ducted systems are priced higher, and we provide transparent quotes for all projects.

Yes, and it is usually worth doing in one go. The Conduction Company installs security lighting as electrical work, so the cabling for lights, an alarm, or cameras can be planned as a single job instead of two visits and two lots of ceiling access. The lighting side is prescribed electrical work, so it is tested and certified.

The alarm's own wiring runs at extra low voltage, and Schedule 1 of the Electricity (Safety) Regulations 2010 puts work on fittings intended solely for connection to supplies not exceeding extra low voltage outside the definition of prescribed electrical work. The supply that feeds the panel is a different matter. Where The Conduction Company installs or alters that supply, regulation 65 requires a certificate of compliance and we issue one.

Most modern panels do, over an app. The Conduction Company sets that up as part of the installation and walks you through arming, disarming, and alerts before leaving site. Whether an existing panel can do it depends on its age, so it is worth asking before assuming an upgrade is needed.

Sometimes, and it depends on whether the existing sensors and cabling can talk to the new panel. The Conduction Company checks what is already in the house before quoting, so you are not paying to replace sensors that still work. Where the existing gear is too old to be compatible, we say that upfront rather than finding out on installation day.

An alarm panel is designed to keep running on a backup battery when mains power drops, and that battery is the part that wears out rather than the panel. The Conduction Company can test the backup battery while on site, because a flat backup is the usual reason an alarm goes quiet during an outage.

Both are normal, and the building usually decides. The Conduction Company installs alarm systems as part of its electrical work, which means cabled sensors where there is access to run cable and wireless sensors where the alternative is opening up finished linings. A cabled sensor never needs its battery changed. A wireless one is much faster to fit into an existing house.

Two separate things are covered. The installation carries The Conduction Company's lifetime workmanship guarantee. The hardware carries its own manufacturer warranty, and because The Conduction Company fits a broad range of systems that period differs by package, so we confirm it with you upfront rather than quoting a blanket figure.

Yes, for a wired system. Each camera needs a cable back to the recorder, and The Conduction Company runs those through the ceiling, wall cavity, or roof space wherever the house allows, so the finish is tidy and nothing is left hanging. Older Auckland homes with no usable roof access take a different route and longer, and we tell you that at quoting stage rather than on the day.

Until the recorder's hard drive fills, at which point it records over the oldest footage first. How many days that is depends on the drive size, how many cameras feed it, and what resolution they record at. The Conduction Company confirms the expected retention with you when quoting the system, so you know what you are getting before it goes in.

Five to six megapixel cameras, commonly sold as 3K, are the standard fit for homes and most businesses. The Conduction Company moves up to 4K, around eight megapixels, where a business needs top tier detail. Higher resolution also produces bigger files, which shortens how long the recorder can hold footage before it starts overwriting.

No. A wired system records to a recorder on site, so it keeps recording even when the internet is down or the router is off. The Conduction Company installs wired systems for that reason, and an internet connection is only needed for the extra of viewing your cameras remotely on a phone.

The Conduction Company prices a CCTV system as a base recorder plus a figure per camera: roughly $1,000 for the recorder and about $500 for each installed camera, including GST, and the per camera figure covers the camera, the cabling, and the labour to run it. A decent wired home system usually lands between $2,500 and $3,500 including GST. Those are The Conduction Company's own Auckland estimates, not quotes, and The Conduction Company confirms final pricing after a property assessment.

Either works. The Conduction Company will fit a bracket you have already bought, as long as it is rated for the screen and the wall it is going on, and can source one for you if you would rather we did. If the bracket you have is not up to the job, we will say so before we start rather than fitting it anyway.

Yes, and the real question is how to get speaker cable to the back of the room. The Conduction Company runs it through the ceiling or under the floor where there is access, and where there is not, we plan the layout around what the room allows rather than cutting into finished linings. Speaker positions and cable routes are agreed with you before anything is opened up.

The electrical part of it does. Adding or moving the power outlet behind the screen is prescribed electrical work, and regulation 65 of the Electricity (Safety) Regulations 2010 requires a certificate of compliance to be issued for it before the work is treated as complete. The Conduction Company handles the mounting and the electrical work in one visit and issues that certificate as part of the job.

It is the tidiest way to do it. The Conduction Company installs a recessed outlet behind the screen so the plug sits flush and the TV can sit flat against the wall, with the data outlet in the same plate. Without one you either run a visible cord down the wall or the screen stands proud of it.

Yes, in most walls. The Conduction Company runs the power and the HDMI or data cabling inside the cavity so nothing shows below the screen, and where the wall cannot be opened up we use a surface duct finished to match. The tidy version needs a proper outlet installed behind the screen rather than a lead pushed through the plasterboard, which is why the electrical and the AV halves are best done in the same visit.

Nearly always, but what changes is the fixing behind it. The Conduction Company fixes brackets into the timber framing, and where the framing does not line up with where you want the screen, we fit a bracket wide enough to reach the studs that are there, or an appropriate masonry fixing on brick or block. Tell us the wall type when you book and the right fixings turn up the first time.

Yes. The Conduction Company installs and replaces TV aerials, mounts them on the barge board, gable, or scotia depending on what the roofline allows, and runs the cabling from the aerial to the outlet at your TV. Where the job also needs a power outlet behind the screen, that is electrical work and we do it in the same visit rather than sending a second trade.

Often, yes. Where there is usable roof space or an accessible wall cavity, The Conduction Company runs cable from above and drops it down to the outlet, so the only visible work is the outlet itself. Homes with skillion or mono pitch roofs, concrete floors, or no ceiling access need a different route, and we tell you what that involves before you commit to anything.

The Conduction Company prices data cabling per outlet, and the figure moves with the length of the run, how accessible the ceiling or wall cavity is, and how many points are being terminated in one visit. There is no useful single number, because one point in an open ceiling and twelve points through a two storey villa are different jobs wearing the same name. The Conduction Company confirms the price after a property assessment, before any work starts.

Usually both, not one or the other. Mesh units still have to talk to each other, and if they do that over the air in a house with thick walls or a long footprint, you inherit the same weak link you started with. The Conduction Company runs a cable to each access point wherever the building allows it, which gives every unit a full strength connection back to the router and turns a patchy mesh into a consistent one.

It means every data outlet in the building runs back to one central point instead of being daisy chained off the last one. The Conduction Company terminates those runs at a patch panel so each outlet can be identified, tested, and reassigned without pulling new cable. That is what makes a network straightforward to fault find later, which is the part most people only value the first time something breaks.

Yes, if you want the connection to be consistent rather than mostly fine. A cabled point does not drop out when the house is busy or the neighbour's network is loud, and it is the only reliable way to feed a TV, a desk, or a WiFi access point at the far end of a long house. The Conduction Company usually recommends cabling the things that stay put and leaving WiFi for the things that move.

Not by law. Data cabling runs at extra low voltage, and Schedule 1 of the Electricity (Safety) Regulations 2010 puts work on fittings intended solely for connection to supplies not exceeding extra low voltage outside the definition of prescribed electrical work. The Conduction Company is an accredited Dynamix structured cabling installer and does this work with its own electricians anyway, because the same job almost always needs power at the rack or the outlet, and that part is prescribed electrical work.

Yes, we assess and fix electrical issues required for compliance.

That’s typically a circuit fault or damaged outlet. It should be looked at immediately.

Yes. Most hot-water issues are electrical - blown elements, failed thermostats, or wiring faults.

Usually overloads, moisture, damaged wiring, or faulty appliances. We can diagnose the exact cause.

For most homes, The Conduction Company recommends every 2-3 years. Older homes or rentals: annually.

These are The Conduction Company's own Auckland prices. A 16 amp 3.6kW plug-in charger supplied and installed starts from $999 including GST. A standard 7.4kW EV fast charger supplied and installed typically ranges from $1,600 to $2,900 including GST. The main factor is the cable distance between your switchboard and the charger. The Conduction Company confirms the exact price after a property assessment.

Every EV charger is installed, tested, and certified by our fully licensed and registered Master Electricians, and covered by our Lifetime Workmanship Guarantee.

Both. We can supply and install a charger to suit your needs, or install a charger you've bought yourself.