The Conduction Company answers the phone 24 hours a day, 7 days a week, on (09) 390 0525. Call any time, day or night. The Conduction Company aims to respond to every enquiry the same day, and within 2 hours where there is a risk to health and safety.
Something has gone wrong and you want a straight answer, not a sales pitch. This page tells you what counts as an electrical emergency, what does not, and exactly what The Conduction Company will do when you call.
When to call an electrician straight away
Do not open the switchboard and do not poke at wiring. Turning the power off is the full extent of safe DIY.
If your breaker or RCD keeps tripping but nothing else looks wrong, The Conduction Company has a longer guide to why a breaker keeps tripping, and handles the diagnosis itself as part of its electrical fault finding and repairs service.
Keeping Your Property Safe, Compliant, and Running Smoothly
Our reliable electrician team in Auckland handles everything from emergency breakdowns to preventative maintenance, helping Auckland homes stay safe,compliant, and efficient all year round.
What can wait until morning
Not everything that happens at night is an emergency, and The Conduction Company would rather tell you that than sell you a night callout.
"No, not really. But only genuine emergencies. If someone has one light which has started flickering at 2am, perhaps just turn the switch off, and wait until the next day to give us a bell."
Jordan Statham, Director of The Conduction Company, Registered Electrician and Registered Electrical Inspector, asked whether there is emergency work the company does not want.
One flickering light, one dead power point, or a single fitting that has stopped working is usually a fault worth fixing properly in daylight. Turn that switch or circuit off, leave it off, and call The Conduction Company in the morning. After-hours fees may apply on a night callout, so waiting is often the cheaper call as well as the calmer one.
If you are not sure which of the two you have, ring anyway. The Conduction Company will tell you straight away whether it can wait.
How fast The Conduction Company responds
Two different things get confused here, so The Conduction Company keeps them separate. Responding means you hear back with a real answer. Attending means a van at your door.
| What The Conduction Company promises | Timeframe |
|---|---|
| Answering the phone | 24 hours a day, 7 days a week, on (09) 390 0525 |
| Responding to your enquiry | Same day |
| Responding where there is a risk to health and safety | Within 2 hours |
| Attending a booked non-urgent job | Within 7 days |
Call at 2am and ask whether somebody can come out tonight, and you get a straight answer straight away rather than a maybe. Scheduled work runs during weekday business hours, and The Conduction Company books that in around you. The phone is never closed.
What an emergency callout costs
The Conduction Company does not publish an emergency rate card, because the honest number depends on the time of night, the travel, and what the fault turns out to be. After-hours fees may apply, and The Conduction Company confirms the cost with you before anyone starts work.
We quote on facts, not guesses
Before we give you a price, we carry out a proper assessment of your property and how you'll use the circuit we are repairing.
That way you know exactly what you're buying and the total cost, with no surprises.
Clear expectations from the outset, start to finish.
For what electrical work generally costs in Auckland, including call-out fees, mileage, and certification, The Conduction Company keeps a live guide to what an electrician costs in Auckland.
Why choose TCCO?
We get a kick out of exceeding clients expectations with a quality solution for a reasonable price, every time.
Lifetime Workmanship Guarantee
Decades of Combined Experience
Accredited & Qualified Professionals
Where we come to
The Conduction Company covers greater Auckland: north to Orewa, south to Papakura, west to Waitakere, and east to Maraetai. Travel is tiered, so suburbs further out carry a higher travel charge. The team works out of 8A Rowe Street, Onehunga.
The Conduction Company has served more than 2,000 clients since 2018, holds 600+ Google reviews, is a Master Electricians member, and backs its work with a Lifetime Workmanship Guarantee.
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Don’t just take our word for it, we have a 5/5 rating on Google
and a 99.8% approval rating on NoCowboys
Jordan was prompt to arrive & fixed many things for me that had gone haywire over L4 Lockdown - cooktop, expel-air, switches, lights, fusebox, even had a look at my dishwasher, etc. Professional, friendly & helpful - would highly recommend. Many thanks Jordan.
Excellent work done by the extremely responsive team. Max attended to the job at our house and was extremely good and professional. Great job.
100% Best Electricians in Auckland, Great Communication, Very impressed with the Service. Excellent advice on healthy home compliance. Impressed with work done, completed to a high standard. Very professional and easy to deal with. Highly recommend TCCO.
Needed a trustworthy electrician for my mother, TCC had lots of great reviews online so we called in and they made the process very easy. Mum loved the guys who showed up to do the job, the service & the work quality were both excellent. Thanks again and you'll hear from us soon.
Top notch business. Service was A+++. Arrived on time. Technicians introduced themselves on arrival. Very polite. Extremely efficient. Quietly went about their work. Business booking system was great. Quick and well laid out. Payment system likewise, very smooth.
What a great experience from start to finish. Jordan who came to quote was very helpful and knowledgeable, giving us great ideas for what we could apply in our home. The quote was thorough and detailed, booking was easy, kept us updated the whole time.
We have used these guys a couple of times and have been very pleased each time. They did what was requested, but also left an immaculate job, with extra touches like labels on the switches for our outdoor lights. We will definitely be using Jordan and the team again!
We had Ollie and Kegan install a hanging pendant light in our entry way. They were super professional and did a fantastic job. We had great communication with them, really easy to deal with, highly recommend.
Frequently Asked Questions
Emergency Electrician in Auckland
Do you cover my area?
The Conduction Company covers greater Auckland, from Orewa in the north to Papakura in the south, and Waitakere in the west to Maraetai in the east. Travel is tiered, so further-out suburbs carry a higher travel charge. If you are not sure whether you are inside that, call and ask.
My light is flickering. Is that an emergency?
Usually not. A single flickering light can normally wait until morning, and The Conduction Company's advice is to turn that switch off and call during the day. A flickering light with a burning smell, scorch marks, or a breaker that keeps tripping is a different thing, and that one is worth calling about immediately.
Do you charge more for an emergency callout?
After-hours fees may apply, and The Conduction Company confirms any cost with you before work starts. There is no separate emergency rate card, because the real number depends on the time, the travel, and the fault.
Is a tripping RCD an electrical emergency?
Sometimes. An RCD is the device that protects people from electric shock, and in New Zealand AS/NZS 3000:2018 clause 2.6.3.3.1 requires RCD protection with a maximum rated residual current of 30 mA on residential circuits supplying power points and lighting. If yours trips once and resets cleanly, it has probably done its job on a faulty appliance. If it trips again immediately, or keeps tripping with everything unplugged, The Conduction Company treats that as a fault in the fixed wiring and worth calling about.
What should I do while I wait?
Leave the power off. If you have turned off the main switch or the affected circuit, keep it off, and do not keep resetting a breaker that will not stay on. Keep people and pets away from anything damaged, wet, or scorched, and do not open the switchboard. The Conduction Company will tell you on the phone if there is anything else worth doing.
Someone has had an electric shock, what should I do?
Call 111 for an ambulance first, before you call The Conduction Company or anyone else. AS/NZS 4836:2023 clause 12.1 says any person who receives an electric shock should seek medical attention immediately, and the full effects are not always obvious straight away because symptoms can appear later. Once people are safe, turn the power off at the main switch and call The Conduction Company on (09) 390 0525 if the electrical risk is still live.
Can someone come out tonight?
Ring The Conduction Company on (09) 390 0525 and you will be told straight away. The phone is answered 24 hours a day, 7 days a week, and where there is a risk to health and safety The Conduction Company aims to respond within 2 hours. Whether a van can be at your door tonight depends on where you are and what is already running, and you will get an honest answer rather than a promise.
Ready to talk about your next project?
Call, day or night.
Ring The Conduction Company on (09) 390 0525. The phone is answered 24 hours a day, 7 days a week.
Get a straight answer.
The Conduction Company tells you straight away whether it needs someone tonight or can wait until morning, and confirms any cost with you before work starts.
Get it fixed properly.
Where there is a risk to health and safety, The Conduction Company aims to respond within 2 hours. Anything that can wait is booked in around you and fixed in daylight.
Got a fault that will not wait?
Call The Conduction Company on (09) 390 0525, any time, day or night. If it can wait until morning, you will be told that too.
For anything that is not urgent, send the details through the contact form and enquiry page and The Conduction Company will come back to you the same day.