The Conduction Company answers the phone 24 hours a day, 7 days a week, on (09) 390 0525. Call any time, day or night. The Conduction Company aims to respond to every enquiry the same day, and within 2 hours where there is a risk to health and safety, depending on staff availability.
Something has gone wrong and you want a straight answer, not a sales pitch. This page tells you what counts as an electrical emergency, what does not, and exactly what The Conduction Company will do when you call.
When to call an electrician straight away
Do not open the switchboard and do not poke at wiring. Turning the power off is the full extent of safe DIY.
If your breaker or RCD keeps tripping but nothing else looks wrong, The Conduction Company has a longer guide to why a breaker keeps tripping, and handles the diagnosis itself as part of its electrical fault finding and repairs service.
Keeping Your Property Safe, Compliant, and Running Smoothly
Our reliable electrician team in Auckland handles everything from emergency breakdowns to preventative maintenance, helping Auckland homes stay safe,compliant, and efficient all year round.
What can wait until morning
Not everything that happens at night is an emergency, and The Conduction Company would rather tell you that than sell you a night callout.
Calling The Conduction Company in the middle of the night is fine, but only for a genuine emergency. A single light that starts flickering at 2am can wait: turn that switch off and call the next day.
One flickering light, one dead power point, or a single fitting that has stopped working is usually a fault worth fixing properly in daylight. Turn that switch or circuit off, leave it off, and call The Conduction Company in the morning. After-hours fees may apply on a night callout, so waiting is often the cheaper call as well as the calmer one.
If you are not sure which of the two you have, ring anyway. The Conduction Company will tell you whether it can wait.
How fast The Conduction Company responds
Two different things get confused here, so The Conduction Company keeps them separate. Responding means you hear back with a real answer. Attending means a van at your door.
| What The Conduction Company promises | Timeframe |
|---|---|
| Answering the phone | 24 hours a day, 7 days a week, on (09) 390 0525 |
| Responding to your enquiry | Same day, depending on staff availability |
| Responding where there is a risk to health and safety | Within 2 hours, depending on staff availability |
| Attending a booked non-urgent job | Within 7 days, depending on staff availability |
The phone is always answered, day or night
Overnight and after hours, The Conduction Company typically has one electrician on standby. If several emergency calls come in at once, it may not be possible to respond within the 2-hour timeframe.
Call at 2am and ask whether somebody can come out tonight, and you get a straight answer rather than a maybe. Scheduled work runs during weekday business hours, and The Conduction Company books that in around you. The phone is never closed.
What an emergency callout costs
The Conduction Company does not publish an emergency rate card, because the honest number depends on the time of night, the travel, and what the fault turns out to be. After-hours fees may apply, and The Conduction Company confirms the cost with you before anyone starts work.
We quote on facts, not guesses
Before we give you a price, we carry out a proper assessment of your property and how you'll use the circuit we are repairing.
That way you know exactly what you're buying and the total cost, with no surprises.
Clear expectations from the outset, start to finish.
For what electrical work generally costs in Auckland, including call-out fees, mileage, and certification, The Conduction Company keeps a live guide to what an electrician costs in Auckland.
Case study: no power at a Meadowbank home
The Conduction Company took an emergency call from a home in Meadowbank with no power. The house sits down a long right-of-way. Vector had already been out to investigate.
Once the local mains pillar was opened, the fault was obvious. A loose connection had been running red hot and burning away the outer sheath of the cable.
A loose connection in a mains pillar can sit like this for years. Most of the time it simply burns out. In some cases the pillar catches fire, and that is a real nightmare to fix. Never ignore a burning plastic smell.
This pillar sat past the street boundary, on the owners' side of the network, so the fault was theirs to fix, not Vector's. A lot of electricians would not touch it.
The Conduction Company's electricians have many years of experience with faults like this. On this job the team was on site within 2 hours of the call and finished in just under an hour. Power was back on in time for dinner.
Need a hand getting your power back on? Reach out to The Conduction Company today on (09) 390 0525.
Why choose TCCO?
We get a kick out of exceeding clients expectations with a quality solution for a reasonable price, every time.
Lifetime Workmanship Guarantee
Decades of Combined Experience
Accredited & Qualified Professionals
Where we come to
The Conduction Company covers greater Auckland: north to Orewa, south to Papakura, west to Waitakere, and east to Maraetai. Travel is tiered, so suburbs further out carry a higher travel charge. The team works out of 8A Rowe Street, Onehunga.
The Conduction Company has served more than 2,000 clients since 2018, holds 600+ Google reviews, is a Master Electricians member, and backs its work with a Lifetime Workmanship Guarantee.
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Don’t just take our word for it, we have a 5/5 rating on Google
and a 99.8% approval rating on NoCowboys
We had a fire at our property and the technician responded quickly to isolate the power, got in to get the job done and power was restored to the whole house within an hour. Thanks guys!!! Highly recommend The Conduction Company.
TCCO did a great work on our home. Heatpump, ventilation, cctv, security system, extractor all done by them. Professional and timely work. Thanks Jordan,. Keagan and team for a great work!
Jordan provided super helpful advice over the phone regarding electrical compliance of our campervan with no obligation. He and his team provided an efficient and friendly service in checking and issuing an EWOF. Would definitely recommend!
These guys are personable, professional and hugely patient with me and my questions. I was very impressed with the quality of workmanship and their attitude with works. Many thanks to the team for a seamless project and prompt communication!
fantastic service! They helped me out in an emergency last year and so i rang them when i needed work done in my new place. Got everything done on time and at a reasonable price. i shall definately use them again
Affordable, professional! 100% recommend Thank you Keagan for a fab job, arrived on time, very respectful, tidied up. Will definitely use again 👍
They do what they say they will do and fix what they say they will fix. Very responsive and professional.
This is the 3rd time we have used this local company & would recommend them . Definitely our 'go to' for any electrical work required.
Have used the conduction company for a few jobs this year - including heat pump replacement, switchboard upgrade and LED striplight installation. Excellent comms and service, really happy with results. Quick turnaround and tidy on the job. Highly recommended.
My Electric gate would not operate long with the intercom. The team came over in the morning and by lunchtime it was fixed. Could not have been any more pleased ...Team was professional, courteous, fast and all work completed at a great price. I highly recommend them.
We had The conduction company involved with our bathroom renovation and we’re stoked with the service! Great communication and workmanship.
Highly recommend The Conduction Company for installing and mounting a tv. Fast and reliable service. Professional people. Great communication and price.
Service was great. Before doing job suggested we contact Vector to see if it was their mistake. All communication was great and the young man that did the job was super efficient and helpful, explaining procedure as he went. Highly recommended A1
We had Ollie and Kegan install a hanging pendant light in our entry way. They were super professional and did a fantastic job. We had great communication with them, really easy to deal with, highly recommend.
Highly recommend The Conduction Company! So organised and clear about everything that needed doing! The guys showed up on time and Reuben was so knowledgeable about our SmartVent system and took the time to explain everything to us!
Great communication - knew that we needed job completed ASAP so they fitted us in around other jobs which was highly appreciated. Professional and friendly
Have had a heated towel rail and a tv mount install done, both times the guys were great at communicating at every step and reasonably priced. Will definitely use TCC again!
Just a small job of installing a new power outlet and a security light. Superb communication and quality of work. Would definitely use their services again.
So these guys are GREAT. Everyone was helpful, responsive and professional. The job was sorted super quick and my boisterous doggo was given plenty of attention too. Totally recommend them and thanks everyone for being so lovely to deal with.
Such a good experience with The Conduction Company - they went above and beyond for us, managing to fit us in at short notice and doing a great job with the whole project, including the numerous parts we added. Really happy with these guys, will be using again for future projects
Recent projects
Frequently Asked Questions
Emergency Electrician in Auckland
Do you cover my area?
The Conduction Company covers greater Auckland, from Orewa in the north to Papakura in the south, and Waitakere in the west to Maraetai in the east. Travel is tiered, so further-out suburbs carry a higher travel charge. If you are not sure whether you are inside that, call and ask.
My light is flickering. Is that an emergency?
Usually not. A single flickering light can normally wait until morning, and The Conduction Company's advice is to turn that switch off and call during the day. A flickering light with a burning smell, scorch marks, or a breaker that keeps tripping is a different thing, and that one is worth calling about immediately.
Do you charge more for an emergency callout?
After-hours fees may apply, and The Conduction Company confirms any cost with you before work starts. There is no separate emergency rate card, because the real number depends on the time, the travel, and the fault.
Is a tripping RCD an electrical emergency?
Sometimes. An RCD is the device that protects people from electric shock, and in New Zealand AS/NZS 3000:2018 clause 2.6.3.3.1 requires RCD protection with a maximum rated residual current of 30 mA on residential circuits supplying power points and lighting. If yours trips once and resets cleanly, it has probably done its job on a faulty appliance. If it trips again immediately, or keeps tripping with everything unplugged, The Conduction Company treats that as a fault in the fixed wiring and worth calling about.
What should I do while I wait?
Leave the power off. If you have turned off the main switch or the affected circuit, keep it off, and do not keep resetting a breaker that will not stay on. Keep people and pets away from anything damaged, wet, or scorched, and do not open the switchboard. The Conduction Company will tell you on the phone if there is anything else worth doing.
Someone has had an electric shock, what should I do?
Call 111 for an ambulance first, before you call The Conduction Company or anyone else. AS/NZS 4836:2023 clause 12.1 says any person who receives an electric shock should seek medical attention immediately, and the full effects are not always obvious straight away because symptoms can appear later. Once people are safe, turn the power off at the main switch and call The Conduction Company on (09) 390 0525 if the electrical risk is still live.
Can someone come out tonight?
Ring The Conduction Company on (09) 390 0525. The phone is answered 24 hours a day, 7 days a week, and where there is a risk to health and safety The Conduction Company aims to respond within 2 hours, depending on staff availability. Overnight and after hours there is typically one electrician on standby, so if several emergency calls come in at once the response may take longer. Whether a van can be at your door tonight depends on where you are and what is already running, and you will get an honest answer rather than a promise.
Ready to talk about your next project?
Call, day or night.
Ring The Conduction Company on (09) 390 0525. The phone is answered 24 hours a day, 7 days a week.
Get a straight answer.
The Conduction Company tells you whether it needs someone tonight or can wait until morning, and confirms any cost with you before work starts.
Get it fixed properly.
Where there is a risk to health and safety, The Conduction Company aims to respond within 2 hours, depending on staff availability. Anything that can wait is booked in around you and fixed in daylight.
Got a fault that will not wait?
Call The Conduction Company on (09) 390 0525, any time, day or night. If it can wait until morning, you will be told that too.
For anything that is not urgent, send the details through the contact form and enquiry page and The Conduction Company will come back to you the same day, depending on staff availability.